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The Customer Relations Manager is responsible for revenue growth targets through the optimization and business management of Strategic Partnerships with key Saudi Ministry of Health hospitals and Central Supply, NUPCO, Non-MOH Government Sector, and Key Private Hospitals.
At DNA Recruitment, we carefully review all applications and aim to contact every suitable candidate within max. 5 working days. If you don’t hear from us, please consider your application unsuccessful on this occasion.
Customer Relations Manager – Job Responsibilities:
- Achieve sales revenue budget within KSA, focus management on corporate accounts, and framework management.
- Build Strategic Partnerships with Saudi Government HCPs and GPOs in MOH, NUPCO, and other Governmental Hospitals.
- Attend Meetings to align on portfolio growth & development, team access, and expansion opportunities.
- Collaborate with the Commercial Director and legal team on the extension of framework agreements and conditions.
- Relationship & Support Management of Healthcare Insurances for faster prescription approvals and reimbursement
- Build Strategic Partnerships in the Emergency Medical Services and Home Care Services to drive new market development.
- Coordinate and follow field operations to ensure communicated opportunities are turned into actions and revenue
Customer Relations Manager – Job Qualifications:
- Fluency in Arabic and a good level of English
- Minimum of a Degree, preferably in Medical Science or business.
- At least 5 years of experience in medical sales
- Key Account Management or C-Suite group management is a plus.
- Ability to work within a team environment, to achieve agreed company goals in the defined territory.
- Strong financial acumen and ability to influence financial customers.
- Critical strategic thinking, the ability to shape both the medium and longer-term strategy of the business.
- Strong clinical acumen and learning application.
- Possess value-based and strategic selling skills.
- Resident in Riyadh – KSA with flexibility to travel within KSA 50%
Step into the role of Customer Relations Manager and shape the future of healthcare partnerships in Saudi Arabia, driving growth, strengthening key partnerships, and delivering impact across the medical sector.
DNA consultant in charge of this requisition:
Katarzyna Kusy
CEEMEA Research Consultant