The Service Engineer provides technical support via email, phone, and on-site, guiding customers and performing equipment commissioning and start-ups.

Job Summary

• Providing customer service by e-mail or by telephone, or in person in the field, clarifying doubts, and suggesting possible solutions.
• Guide customers in actions to recover the proper functioning of equipment
• Perform commissioning and start-ups of equipment when requested by clients, providing technical training, to subsidize customers in the use of equipment and knowledge of their functionalities.

At DNA Recruitment, we carefully review all applications and aim to contact every suitable candidate within max. 5 working days. If you don’t hear from us, please consider your application unsuccessful on this occasion.

Service Engineer – Job Responsibilities:

• Provide customer service by e-mail or by telephone, clarifying doubts about equipment, technical and commercial specifications, and parameter settings.
• Personally respond to customer support requests by scheduling the visit and checking the indicated problems, performing tests, making parameter adjustments, or indicating the need to exchange a part or need to send for repairs not performed in the field.
• Perform commissioning and start-up of equipment, moving to customers, assessing whether the panel is properly installed, performing protection and load tests, and commissioning it after approvals at the checks.
• Prepare and deliver in-company technical training, taking equipment and training materials, simulating a real situation of the client, using the pre-configured test fin.
• Perform maintenance of the training room’s internal panels and tests, checking for adjustments to configurations, or internal part changes, re-testing, and adjusting to allow customer configurations to be recreated to identify problem solutions presented.
• Re-create new functionalities in the test panels, according to the technical information of the matrix, aiming to obtain the knowledge and distance training to support the customers.
• Participate in electrical projects, involving software for the Dplan electrical project, seeking to know the operation and main characteristics to provide better quality services to customers.
• Comply with the internal regulations, the requirements of the environmental preservation systems, and the norms and procedures of occupational health, hygiene, and safety of the sector, as well as the use of EPIs / EPCs (Personal Protective Equipment / Collective Protection Equipment) when the activity so requires.
• Develop other activities inherent to the position or at the discretion of their immediate superior, as long as they are in accordance with their knowledge and experience.

Service Engineer – Job Requirements:

• Technical experience in a similar position within a similar industry in power management. protection relays,  PLCs, microgrids, instrumentation, and power conversion.
• Previous Experience: Service Engineer, Application Engineer, or similar post-sales roles.
• Fluent in speaking and writing in English.
• Strong interest in using various digital tools.
• Completed High School in Electronics or Electro-Technical Technician.
• Desirable education – Graduating in Electrical Engineering, Electronics, or Automation.
• Technical knowledge in electrical and electronic.
• Knowledge of the configuration of several types of electronic measurement, analog and digital equipment; electronic design using electrical diagrams.
• Calm, reliable, and professional handling of equipment.

If you’re passionate about solving technical challenges, enjoy working directly with customers, and have hands-on experience with power systems, this could be the perfect next step in your career.
Join a team where your expertise is valued, and your growth is supported. Apply now to be part of a company making a real impact in the field of power management.

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