Customer Service & Operations Analyst

Industry: Medical Devices
Job Type: Full Time
Job Location: Africa Tunis Tunisia
Experience level: Specialist
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Responsible for managing supply chain planning processes and acting as an integrated link between multiple functions (Demand Management, Sales & Marketing, Planning, Warehousing & Distribution, Finance). The Customer Service & Operations Analyst should ensure optimization of operational flows, performance measurement processes, and results while supporting business service agreements.


  • Set a proper RA strategy for Morocco and Tunisia based on global & local business priorities.
  • Accelerating and planning new registrations
  • Strong lobbying with local distributors in Morocco and very well-connected with Tunisia authorities
  • Leads an up-to-date RA status for already registered products through timely submission of renewals and life cycle maintenance updates
  • Leads Regulatory intelligence:  Make sure all relevant stakeholders are updated on the latest regulations  
  • Understands all aspects and phases of role-based activities (e.g.: the submission process across the product lifecycle continuum, including management of submission content/format to ensure high-quality submissions that facilitate review/approval by Regulatory Authorities.  
  • Identify & prioritize key areas of regulatory risk
  • Initiate and develop role-based complex regulatory activities
  • Coordinate responses to complex questions from cross-functional areas on time
  • Provide guidance to Compile and submit, on time, regulatory documents according to regulatory requirements
  • Guide to prepare, review, and approve labeling and review materials for compliance with local regulations
  • Prepare SOPs to reflect specific local requirements.
  • Responsible for updating and maintenance of role-based activities.
  • Lead or represent Regulatory Affairs in project teams
  • Provide guidance and coaching for areas of responsibility to lower-level team members


  • 5 years of experience in Regulatory Affairs
  • Languages: English and French
  • Knowledge of regulations
  • Scientific knowledge
  • Projectmanagement skills
  • Manage multiple projects and deadlines
  • Ability to multitask and prioritize
  • Interpersonal and communication skills
  • Strong negotiation skills
  • Technical system skills (e.g. word processing, spreadsheets, databases, online research)
  • Ability to work effectively in a multinational/multicultural environment
  • Ability to identify compliance risks and escalate when necessary
  • Bachelor or country equivalent in a scientific discipline
  • Stress resistance
  • Excellent communication skills, both verbal and written.
  • Good organizational skills and the ability to multitask.
  • Strong listening skills.
  • Ability to provide regular weekly updates on progress and explain the progress.
  • Strong team player, with a flexible approach yet able to work unsupervised and under pressure
  • Self-motivated with a high level of initiative
  • Excellent communication skills be able to work in a rapid-response environment

Customer Service & Operations Analyst - Tunis, Tunisia - DNA Recruitment

DNA consultant in charge of this requisition:

Katarzyna Kusy

CEEMEA Research Consultant

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