Product Specialist will be responsible for achieving sales targets and implementing sales strategies in order to attain sales volume, customer growth, and customer satisfaction for the assigned therapies and / or medical products within the geographical area.

At DNA Recruitment, we carefully review all applications and aim to contact every suitable candidate within max. 5 working days. If you don’t hear from us, please consider your application unsuccessful on this occasion.

Responsibilities

• Achieve revenue, sales, profit, qualitative objectives, and targets for the assigned therapies and/or medical products within own geographical or business area
• Manage day-to-day relationships with assigned customers
• Build and develop professional long-term customer relationships
• Prepare, implement, and review targeted account plans aligned with the commercial policies
• Plan and prepare for each customer visit and record outcomes
• Ensure minimum daily calls are met and reports are submitted on a timely basis.
• Propose and provide each customer with appropriate solutions that will maximize opportunities both for the customer and for the company
• Communicate all relevant information to existing and potential customers to guarantee their awareness of the product portfolio and its benefits
• Acquire new customers
• Capture and maintain all relevant sales and customer data and update them regularly
• Gather and share with other sales reps and with line management all possible information on market intelligence and competitor activities to help anticipate competitive moves
• Maintain presence in all existing & target customers
• Deal with customer complaints & implement corrective actions as per the guidelines
• Continuously assess the market for new customers/opportunities/risks for the company’s products
• Finalize budgets and forecasts in cooperation with line management/marketing
• Present products & their advantages, organize & distribute all needed promotional material, and organize test usage where needed
• Participate in congresses and other customer events
• Provide customer training and support/assistance where needed
• Works closely with Clinical/ Marketing team and is interested in continuously updating product knowledge
• Identify tender renewal and respond to tenders with the support of line manager / Marketing (where applicable)
• Closely follow up on stock status with customers and coordinate with the supply chain to ensure continuous and uninterrupted supplies
• To complete on time the mandatory training as required by Global Teams
• To demonstrate team spirit and professional interaction with other Functions and Teams
• Liaison with the distributors and their teams for business growth and development
• Follow up with finance departments to ensure payments and achieve targeted DSOs
• Organise group/in-service meetings and ability to make presentations on products/therapies
• Coordinate with the team to achieve patient budget
• Responsible for the prompt maintenance and follow-up of placed equipment database

Requirements

• Bachelor’s degree required. Scientific or medical/paramedical degree – strong scientific background
• 5 years of Sales experience within the Healthcare Industry / Hospital environment / medical sales
• English and Arabic proficiency
• Ability to apply scientific/clinical knowledge to support the customer
• Ability to combine a commercial and an intellectual relationship with the customer
• Strong interpersonal skills
• Perseverance & self-driven
• Negotiation skills

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