Business Support Specialist

Industry: Medical Devices
Job Type: Full Time
Experience level: Specialist

Are you ready to make a meaningful impact in the dynamic world of healthcare? Our multinational client seeks a skilled and motivated Business Support Specialist to join their dedicated team in Dubai. As a pivotal member, you will enhance business performance, drive operational efficiency, and manage distributors.

At DNA Recruitment, we carefully review all applications and aim to contact every suitable candidate within max. 5 working days. If you don’t hear from us, please consider your application unsuccessful on this occasion.


  • The Business Support Specialist will be a single point of contact that can connect departments and drive data collection internally.
  • Improves operations by focusing on portal upload, invoicing upload, and order processing in Customer Service.
  • Works closely with Business Leaders, Sales team, IT, Finance, COE, Supply Chain, and Customer Service to cultivate data analysis to drive efficient collaboration to ensure delivering on BP objectives in sales.
  • Provides analysis for account assessment and tracking of commercial progress.
  • Develop different business performance dashboards to monitor and assess all targeted KPIs.
  • Monitors and reports results to business leadership.
  • Contributes to the planning and implementation of KPI dashboards and strategic accounts. Performance Statistics and proposes actions based on analysis.
  • Provides the analysis of monthly sales performance and tenders.
  • Assures the data integrity of any analysis and leads the data cleansing for each database created by the information.
  • Maintained all data on the share points & responsible for getting it updated monthly with all required information.
  • Ensure Quality and Compliance requirements set out in company policies and SOPs (Standard Operating Procedures) are met and appropriately managed where applicable.
  • Ensure HCC and legal requirements are adhered to.


  • Emirati Nationality is a must.
  • Bachelor’s Degree.
  • Numerical and reasoning skills.
  • Language: Fluent English and Arabic, spoken and written.
  • Project Management Skills.
  • Connects well with stakeholders on all levels.
  • Outward looking-Customer centric.
  • Execution and results-driven.
  • Interdependent partnering ability.
  • Strong communication and stakeholder management skills (Storyteller with clever communication skills).
  • Experience working with quantitative & qualitative numbers and creating reports.
  • Ability to explain/ communicate the business situation in a clear report.
  • Good knowledge of Excel, PowerPoint, and Word, dashboards is essential to do the job.
  • Able to deal with complexity and is good at connecting dots.
  • Excellent organizational and analytical skills.
  • Fast learner interested in developing himself/herself in the organization into a more commercial role.

Business Support Specialist - Dubai, United Arab Emirates - Agnieszka Bednarz

DNA consultant in charge of this requisition:

Agnieszka Bednarz

CEEMEA Senior Research Consultant

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