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The Product Specialist is responsible for overseeing the accomplishment of sales targets and implementing sales strategies to attain sales volume, customer growth, and customer satisfaction for the assigned therapies and/or medical products across Kuwait, Bahrain & Jordan.
At DNA Recruitment, we carefully review all applications and aim to contact every suitable candidate within 5 working days at the earliest. If you don’t hear from us, please consider your application unsuccessful.
Product Specialist – Essential Duties & Responsibilities:
- Propose and provide each customer with appropriate solutions that will maximize opportunities both for the customer and for the business
- Communicate all relevant information to existing and potential customers to guarantee their awareness of the company’s product portfolio and its benefits
- Acquire new customers
- Capture and maintain all relevant sales and customer data and update on a regular basis
- Gather and share with other sales reps and with line management all possible information on market intelligence and competitor activities to help anticipate competitive moves
- Maintain presence in all existing & target customers
- Address customer complaints & implement corrective actions as per the guidelines provided by the business
- Continuously assess the market for new customers / opportunities / risks for the company’s products
- Finalize budgets and forecasts in cooperation with line management / marketing
- Participate in congress and other customer events
- Provide customer training and support / assistance where needed
- Orchestrate closely with Clinical / Marketing team and continuously update product knowledge
- Identify tender renewal and respond to tenders with support of line manager / Marketing (where applicable)
- Closely follow up on stock status with customers and coordinate with the supply chain to ensure continuous and uninterrupted supplies
- To complete on time the mandatory training as required by global teams
- To demonstrate team spirit and professional interaction with other company members
- Strictly adhere to the Ethics and Compliance Policies
- Liaison with the distributors and their teams for business growth and development
- Follow up with finance departments to ensure payments and achieve targeted DSOs
- Organize group/in-service meetings and ability to make presentations on products/therapies
- Coordinate with the clinical team to achieve budget by increasing the utilization of IB
Product Specialist – Job Requirements:
- Proven experience in product/sales roles in the medical devices industry
- Know-how of the regional market
- Willing to travel extensively
- Excellent communication, negotiation, and interpersonal skills
- Fluency in English and Arabic
- Utilize CRM tools to track and manage customer interactions, sales activities, and order processing
Seize this opportunity to make a significant impact as a Product Specialist—apply today and become a key player in our regional success and growth. Apply now!
DNA consultant in charge of this requisition:
Karolina Majcher
CEEMEA Team Leader